Scheduling Appointments
- All services require an appointment scheduled through the Vagaro booking system, with an accurate client profile and card on file. This can be done online, over the phone, or in person.
- A 30% deposit is required to reserve an appointment unless waived for the card-on-file option. All cards must be updated to process payment for services, deposits, and fees.
- Intake forms are sent to the client phone number and email address provided and must be completed prior to services.
Deposits
- Deposits will be applied at checkout and deducted from the original price of the service.
- Deposits stay with the scheduled service and can only be refunded with a 48-hour notice cancellation before the appointment.
Cancellations & Rescheduling
- A 48-hour notice is required for cancellations and rescheduling, or the 30% deposit will be forfeited and a new deposit is required to make a new appointment.
- Same-day scheduling requires a deposit that is nonrefundable.
- In cases of emergencies, we allow one reschedule without penalty, but subsequent changes or cancellations will forfeit the deposit.
- If a deposit was not secured, there will be a 30% cancellation fee for services.
Appointment Changes
- BL Spa reserves the right to cancel, move, or change any services scheduled. If a cancellation on our part does occur, any deposits will be refunded back to the client.
- All service providers are licensed professionals and may make changes to your services to best fit your needs. All changes are disclosed to the client before continuing.
- If needed at any point, BL Spa does hold the right to refuse services.
Arrival
- Please arrive 5-10 minutes prior to your appointment. This will allow time for check-in with reception to verify services and forms.
- If expected to be more than 5 minutes late, please call the spa, as we may need to reschedule to accommodate timing.
- Arriving late may result in a shortened treatment and affect its quality. You will still be expected to pay for the whole service.
Financial Responsibility & Payments
- All final payments are completed in the spa before, during or after services. Acceptable forms of payment include cash, credit card, or debit card.
- Gratuity for staff is not included in our pricing.
- Prices vary depending on service and time. All prices are subject to change with or without notice.
- A card on file is required for all client profiles and appointments
Refunds
BL Spa accepts returns of unused, unopened, or undamaged products for a full refund or exchange within 15 days of the original purchase. The customer is responsible for any shipping costs.
Refunds for services are evaluated on a case-by-case basis at management’s discretion, taking into account factors such as time, products used, and client satisfaction at the time of service completion. While BL Spa does not offer full refunds for services, partial refunds may be considered under certain circumstances.
If you need a refund or return, please contact us at [email protected] or (602) 675-1776.
Media
- Clients are welcome to share their experience on social media and tag @BLSPA_AZ on Instagram.
- To maintain a relaxing experience for everyone, we do ask that our guests refrain from taking photos or videos of other guests or staff. As well as refrain from taking photos/videos in private areas (such as locker rooms, lagoon sanctuary, treatment rooms, etc).
- The only exception is if you are in a private party or have written consent from individuals.
Child Safety
- BL Spa prioritizes safety and relaxation for all guests. Unsupervised children are not allowed in the salon and spa areas. Due to sharp tools, chemicals, and other hazards, our environment is not child-proof, and we are not responsible for injuries resulting from unsupervised children.
- Children 14 and older may wait quietly in the provided seating area if capable.
- Thank you for understanding and helping us maintain a safe, tranquil space. Please contact management with any questions.
Gift Cards and Vouchers
- If gift cards are lost or stolen, they will not be replaced. Gift cards cannot be exchanged for cash.
- Gift cards are valid for one (1) year from the date of issue. Any remaining balance will be terminated one (1) year from the issue date.
- Groupon vouchers are only redeemable on Monday/Tuesdays and must be used with a scheduled appointment. Refunds must be dealt with through Groupon. BL Spa does not honor price matches on Groupon vouchers.
Quiet Environment
- To maintain a peaceful environment, please keep conversations quiet and silence all devices upon entering the spa. Guests who fail to comply may be asked to leave without a refund for services.
Personal Belongings:
- Please leave any valuable items at home. Some services may require you to remove jewelry in order to prevent any damage. BL Spa is not responsible for any lost, stolen, or misplaced items.
- If an item is left behind at the spa, it will be held for seven (7) days past the service date. Any items not claimed will be disposed of.
Personal Belongings:
- Please leave any valuable items at home. Some services may require you to remove jewelry in order to prevent any damage. BL Spa is not responsible for any lost, stolen, or misplaced items.
- If an item is left behind at the spa, it will be held for seven (7) days past the service date. Any items not claimed will be disposed of.
Modesty Concerns/What To Wear
- It is never required that you are unclothed in front of anyone at our spa. Towels, sheets, and robes are provided for your comfort at all times.
- Providers are trained in proper draping techniques to ensure only the area being treated is uncovered. They leave the treatment room for you to get situated under the sheets on the massage table and again after the service before you get up. If at any point you feel uncomfortable or need more coverage, please let your provider know immediately and they will adjust accordingly.
- If you are unsure about what to wear for your treatment or spa day, feel free to ask the receptionist for guidance – your comfort is our priority.
Lagoon Sanctuary
- The Lagoon Sanctuary is a co-ed relaxation space designed to prioritize comfort, safety, and respect. We ask all guests to treat other guests and staff with the utmost respect and privacy.
- Proper swimwear is required for all guests and must be worn at all times.
- Phones must be kept in your locker and are not allowed in the Lagoon area to maintain a serene environment.
- Your two (2) hour stay includes your locker room time, please pack light and plan accordingly.
- Any suspicious behavior will result in removal from the area, and may be banned from the spa, depending on the circumstance.
- Bl Spa maintains a high cleanliness standards for the satisfaction and safety in your experience. If any policies are violated, requiring extra time and product to ensure cleanliness, a $40 cleaning fee will be charged to your card on file. This includes leaving personal areas in an unsanitary condition, bringing outside food/drinks, failing to clean grooming areas after yourself, etc. If you notice something out of place, please notify the team for them to handle it. Thank you for your understanding and cooperation.
- While private bookings are available for the Lagoon, it remains a public space. Staff and other clients may pass through the area during your stay.
- Hydrotherapy recommendations are in the following order: rinse in shower to wash off lotions and oils, use dry/steam sauna for 15 minutes, rinse in shower to wash off sweat and oils, use cold plunge for 90 seconds, use hot tub for 15 minutes, relax in meditation room for 15 minutes, repeat up to three times.
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